Contact Us
Getting a useful answer
When you write to us, the more context you include, the quicker we can point you in the right direction. Mention the specific page you were viewing, the game or promotion you have a question about, and any on-screen messages you saw. If your question concerns a bonus, your account or a withdrawal, name the relevant option and the date you took the action. That background lets us respond without a round of clarifying questions.
For a complaint about a particular casino, include the operator’s name exactly as it appears on our site, the date of the issue, and a short summary of what happened. Screenshots are welcome if you can attach them; they never hurt and often speed things up.
How your message is handled
Everything you type into the form goes only to the editorial team behind this website. We do not pass your contact details to any casino, payment provider or third party, and we do not use the information for marketing. The message stays in our inbox for as long as it takes us to work through it, then it is deleted. We keep your name and email address only for the purpose of replying to you, and we never share them.
If your note is about a specific casino operator, we may follow up with you privately for more detail. We will not publish your message, your name or your situation on the site without your explicit permission first.
Feedback about this website
Corrections, dead links, outdated bonus terms and factual errors are exactly the kind of thing we want to hear about. When you flag a problem with a review, a rating or a piece of information on these pages, we check it against the operator’s current terms and amend the page where needed. Your note may lead to a revision of the relevant review, and we treat those reports as a core part of keeping the site accurate.
If you are writing to suggest a casino we have not covered yet, say which one and what you would like us to examine. We read every submission, though we cannot guarantee that every suggestion will be taken up.
For anything time-sensitive, such as a dispute with an operator, we recommend you also contact the casino’s own support team directly. We are an independent review site, not a complaints body, and we cannot act on your behalf or intervene in a dispute.
What we cannot help with
We do not manage player accounts, process deposits or withdrawals, or reset passwords. We also do not give gambling advice or recommend betting strategies. Questions of that kind should go to the casino’s support desk. If you are concerned about your gambling, we suggest you use the responsible-gambling tools available on the casino site itself, including deposit limits and self-exclusion, and seek support from a recognised help organisation in New Zealand.
If you are under eighteen, please do not submit a message. This website and the casinos we review are intended for adult players only.